Privacy Policy
PRIVACY POLICY
Effective Date: January 2026
Last Updated: January 2026
1. Introduction
Melmos Dog Treats Limited, LLC (“Melmos Dog Treats,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit:
By using our websites, you agree to the practices described in this policy.
2. Company Information
Melmos Dog Treats Limited, LLC
905 S. 9th Street
Philadelphia, PA 19147
United States
Privacy Inquiries: contactus@melmosdogtreats.com
Customer Service: contactus@melmosdogtreats.com
3. Information We Collect
We may collect the following categories of personal information:
A. Information You Provide Directly
Name
Billing and shipping address
Email address
Phone number
Account login details
Order history
Product reviews
Newsletter subscriptions
SMS marketing opt-ins
B. Payment Information
Payments are processed securely through third-party providers including:
Stripe
PayPal
Venmo
We do not store your full credit card information on our servers.
C. Automatically Collected Information
IP address
Browser type
Device information
Pages viewed
Time spent on site
Referring URLs
Cookies and tracking technologies
D. Analytics & Advertising Tools
We use:
Google Analytics
Meta (including Facebook Pixel)
These tools help us analyze website traffic and improve user experience.
4. How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer service
Send order confirmations and updates
Deliver marketing emails and SMS (with your consent)
Improve website performance
Personalize user experience
Prevent fraud and enhance security
Comply with legal obligations
5. Legal Bases for Processing (GDPR)
For customers in the European Economic Area (EEA), we process data based on:
Contractual necessity (order fulfillment)
Legitimate business interests
Legal obligations
Your consent (marketing communications)
6. Cookies & Tracking Technologies
We use cookies to:
Enable website functionality
Remember preferences
Analyze traffic
Support advertising and retargeting
You may adjust cookie settings in your browser. A cookie consent banner will be provided where legally required.
7. Sharing of Information
We do not sell personal information.
We may share your data with:
Payment processors (listed above)
Shipping carriers
Third-party fulfillment and dropshipping partners
Email/SMS marketing platforms (when selected)
Analytics and advertising providers
Legal authorities when required
All service providers are contractually obligated to protect your information.
8. Data Retention
We retain personal information as follows:
Order and tax records: 7 years (for accounting and legal compliance)
Marketing subscribers: Until you unsubscribe
Inactive accounts: 3 years
Analytics data: Up to 26 months (or as configured in analytics platforms)
We may retain data longer if legally required.
9. Your Privacy Rights
A. U.S. Privacy Rights (Including California Residents – CCPA/CPRA)
California residents have the right to:
Know what personal information we collect
Request deletion of personal information
Correct inaccurate information
Opt out of data sharing for advertising
Non-discrimination for exercising rights
To exercise your rights, email: contactus@melmosdogtreats.com
We will verify your identity before processing requests.
B. GDPR Rights (Future International Customers)
You may have the right to:
Access your data
Correct inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Data portability
Withdraw consent at any time
File a complaint with a supervisory authority
10. Marketing Communications
You will only receive marketing emails or SMS messages if you explicitly opt in.
You may unsubscribe at any time by:
Clicking the unsubscribe link in emails
Replying STOP to SMS messages
Contacting us directly
11. Children’s Privacy
Our websites are not directed to children under 13.
We do not knowingly collect personal information from children.
12. Data Security
We implement reasonable administrative, technical, and physical safeguards including:
SSL encryption (HTTPS)
Secure hosting environment
Restricted administrative access
Payment processing through secure third-party providers
However, no method of transmission over the internet is 100% secure.
13. Third-Party Links
Our websites may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
14. International Data Transfers
If we expand internationally, personal data may be transferred to and processed in the United States. We will implement appropriate safeguards where required by law.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.
16. Contact Us
If you have questions about this Privacy Policy or your data rights, contact:
Melmos Dog Treats Limited, LLC
contactus@melmosdogtreats.com
905 S. 9th Street
Philadelphia, PA 19147